Legal
Your privacy matters to us. This page explains what data vn999 collects when you use the platform, why we collect it, how it is stored and protected, and what choices you have. We've written it in plain language so it's actually useful to read.
At a Glance
A plain summary of the most important parts of our Privacy Policy before you read the full version below.
vn999 collects personal data that is necessary to run your account, process PKR deposits and withdrawals, and verify your identity. We do not collect data beyond what is required for these purposes.
Account data, transaction records and payment information are stored using industry-standard encryption. Access to personal data within vn999 is restricted to staff who need it to perform their job functions.
vn999 does not sell, rent or trade your personal information to any third party for marketing purposes. Your contact details will not be passed to advertisers or data brokers.
JazzCash, Easypaisa, Raast and bank transfer transactions are processed through secure payment gateways. vn999 does not store full card numbers or mobile wallet PINs on its servers.
You can request access to the personal data vn999 holds about you, ask for corrections, or request deletion of your account data, subject to any legal retention requirements.
Promotional emails, SMS and push notifications are optional. You can manage your communication preferences in Account Settings at any time without affecting your ability to use the platform.
Note: This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy. Together, these documents set out the full agreement between you and vn999. By registering an account or using the platform, you confirm that you have read and understood this policy.
This Privacy Policy applies to all users of the vn999 platform, including people who have registered an account, people who browse the site without registering, and people who use the vn999 mobile app on Android or iOS. It covers the collection and use of personal data through the website at vn999.pro, the mobile app, and any communications between you and vn999 — including live chat support, email and in-app notifications.
vn999 is the data controller for all personal data collected through the platform. This means vn999 decides how and why your data is processed. If you have any questions about how your data is handled, you can contact the support team at any time through the live chat function on the website or app.
The data vn999 collects falls into three broad categories: information you provide directly when you register and use the platform, information generated automatically when you interact with the platform, and information provided by payment processors to facilitate deposits and withdrawals.
When you register an account on vn999, you provide: your full legal name, date of birth, mobile number, email address and a password. If identity verification is required — for example, before processing a withdrawal — you may also be asked to provide a copy of your CNIC (Computerised National Identity Card) and proof of your payment method. This information is used solely for the purpose of verifying your identity and complying with standard financial integrity requirements.
When you contact support through live chat or email, the content of that conversation is recorded. This includes any account queries, payment disputes or responsible gaming requests. These records are used to follow up on your query and to improve the support service.
When you use the vn999 website or app, certain technical data is collected automatically. This includes your IP address, device type, operating system, browser type and version, screen resolution, the pages you visit, the time and duration of your visits, and the actions you take — such as which games you play, which Sports Betting markets you browse, and which promotions you view. This data is used to maintain platform security, detect unusual account activity, and improve the platform experience for Pakistan players.
| Data Type | Examples | Purpose |
|---|---|---|
| Registration Data | Name, DOB, mobile, email, CNIC | Account creation, age verification, identity checks |
| Financial Data | PKR transaction amounts, JazzCash/Easypaisa reference numbers | Deposit and withdrawal processing, fraud prevention |
| Usage Data | Pages visited, games played, bets placed, session duration | Platform improvement, personalisation, security monitoring |
| Device Data | IP address, device model, OS, browser | Security, fraud detection, app optimisation |
| Communications Data | Support chat logs, email content | Query resolution, service improvement |
| Cookie Data | Session tokens, preference settings | Platform functionality, session continuity |
vn999 uses personal data for the following purposes, each of which is necessary either to operate your account or to comply with standard financial and security practices:
vn999 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated systems flag an account for review — for example, due to unusual transaction patterns — a member of the team will assess the situation before any action is taken.
All PKR deposits and withdrawals on vn999 are processed through third-party payment gateways that handle transaction data directly. When you make a deposit using JazzCash, Easypaisa, Raast or a bank transfer, the transaction is authenticated by your payment provider and a reference number is passed to vn999 to confirm the deposit. vn999 receives confirmation of the transaction and the amount — it does not receive or store your mobile wallet PIN, bank login credentials or full card number.
Transaction records — including deposit amounts, withdrawal requests, dates and payment method types — are retained by vn999 as part of your account history. These records may be reviewed during identity verification processes or in the event of a payment dispute. You can view your full transaction history in the Payments section of your account dashboard at any time.
Payment security: vn999 will never ask you to share your JazzCash PIN, Easypaisa passcode, bank password or any other payment credential by chat, email or phone. If you receive any such request, do not respond and contact support immediately.
vn999 uses cookies and similar tracking technologies on the website and in the mobile app. Cookies are small data files stored on your device that help the platform function correctly, remember your preferences and maintain session continuity when you navigate between pages or return to the platform after closing the app.
Essential cookies are required for the platform to function. They maintain your login session, remember your language and currency preferences, and ensure that game sessions are not interrupted when you navigate the site. These cannot be disabled without affecting your ability to use the platform.
Analytics cookies collect anonymous data about how pages are used — which games are popular, how long players spend in different sections, and where navigation issues occur. This data is used in aggregate form to improve the platform and does not identify individual users.
Preference cookies remember settings you have chosen — such as your preferred Sports Betting view or notification preferences — so you do not have to re-enter them on each visit.
You can manage cookie preferences in your browser settings or through the cookie settings panel available on the vn999 website. Disabling non-essential cookies will not prevent you from registering, depositing or playing, but may affect some personalisation features.
vn999 does not sell, rent or trade your personal data to third parties for their own marketing purposes. Your data is shared only in the following limited circumstances, and only to the extent necessary for each purpose:
vn999 retains personal data for as long as your account is active and for a period after account closure that is necessary to comply with standard financial record-keeping requirements. This typically means that transaction records and identity verification documents are retained for a defined period following account closure.
If you request deletion of your account, vn999 will delete or anonymise your personal data within a reasonable period, except for data that must be retained to comply with legal obligations. For example, financial transaction records may need to be retained for a defined period regardless of account closure.
Support chat logs and email correspondence are retained for a period sufficient to follow up on any open queries and to defend against potential disputes. After this period, they are deleted or anonymised.
vn999 takes the security of personal data seriously and uses a range of technical and organisational measures to protect it. These include encryption of data in transit using TLS (Transport Layer Security), encryption of stored sensitive data, access controls that limit which staff can view personal account information, regular security monitoring of the platform and infrastructure, and procedures for responding to suspected data breaches.
Whilst vn999 uses industry-standard security practices, no platform can guarantee absolute security against all possible threats. You also have a role to play in keeping your account secure: use a strong, unique password, enable two-factor authentication if available, and never share your login credentials with anyone else. If you suspect unauthorised access to your account, contact support through live chat immediately.
As a vn999 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact support through the live chat function or by email to the address shown in the footer of this page.
You can request a copy of the personal data vn999 holds about you. This will be provided in a readable format within a reasonable time of receiving your request.
If any personal data vn999 holds about you is inaccurate or out of date, you can request that it be corrected. You can update basic account details — such as your email address and mobile number — directly in your account settings.
You can request deletion of your personal data and account. This is subject to vn999's obligation to retain certain data for legal and financial record-keeping purposes, as described in the Data Retention section above.
In certain circumstances, you can request that vn999 restricts how your data is used — for example, while a data accuracy dispute is being resolved — without requiring full deletion of your account.
You can request a copy of your personal data in a structured, machine-readable format where this is technically feasible, allowing you to transfer it to another service if you choose.
You can withdraw consent for marketing communications at any time through Account Settings or by contacting support. Opting out of marketing does not affect your access to the platform, your VIP tier or any other account benefit.
vn999 is strictly an adults-only platform. You must be at least 18 years of age to register an account. vn999 does not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been registered by or on behalf of a minor, it will be closed immediately and any associated data will be deleted, except where retention is required by law.
If you are a parent or guardian and believe that a minor has registered an account on vn999, please contact support immediately through live chat so the account can be reviewed and closed. We take this seriously and will act promptly on any such report.
vn999 may update this Privacy Policy from time to time to reflect changes in the platform, payment options, or standard data protection practices. When changes are made, the "Last Updated" date at the top of this page will be revised. Where changes are material, registered account holders will be notified by email or through a notification in the platform or app before the changes take effect.
Continued use of vn999 after a policy update is published constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should stop using the platform and request account closure through support.
If you have any questions, concerns or requests relating to this Privacy Policy or the way vn999 handles your personal data, please contact the support team. The fastest way to reach us is through the live chat function on the website or in the mobile app — support is available 24 hours a day, seven days a week.
You can also reach the support team by email at the address shown in the footer of this page. For data-related requests — such as access, correction or deletion of your personal data — please include your registered email address and a brief description of your request so the team can process it efficiently.